If you suspect that your account has been compromised, please refer to the following guide:
If you already know your password and wish to reset it for security reasons, see Changing Your Password.
You’re on the Portal login page.
You have an active account.
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Click Forgotten Your Password.
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Enter your e-mail address.
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Click Send Password Reset Link.
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Click the link in the e-mail.
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Enter your e-mail address.
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Enter your new password.
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Click RESET PASSWORD.
Your password has been reset.
You’ll receive an email with a password reset link. If you don’t receive an email within 15 minutes, please contact the Axscend support. The email should look like the one below: